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DE1 Server not reachable (02.11.2017) [Solved]

AlpinoloAlpinolo Community Manager Posts: 37
edited 09.11.2017 in Official Announcements
Hey guys,

As some of you might already know, our DE1 server is not reachable for the last 24 hours. Our team is on it and trying to find the cause and a proper solution for this.

We apologize for any inconvenience caused.

Regards,
Mario/Alpinolo

Post edited by Alpinolo on

Comments

  • AlpinoloAlpinolo Community Manager Posts: 37
    A small update for you guys,

    An issue in our data center makes the DE1 server not reachable for the moment. We are still investigating.

    Again, apologies for the inconvenience.

    Regards,
    Mario/Alpinolo
  • AlpinoloAlpinolo Community Manager Posts: 37
    Quick update for you guys,

    The server hardware in our data center needs to be replaced. Once this is done, DE1 will be back online again.

    If there is more info regarding this, we will let you know.

    Regards,
    Mario/Alpinolo
  • AlpinoloAlpinolo Community Manager Posts: 37
    edited 06.11.2017
    Hey guys,

    the DE1 server is back online! The hardware has been replaced. Luckily, nothing got lost during this downtime.

    We are evaluating ways to compensate this outage. We will let you know about this once we have further info.

    Again, apologies for the inconvenience.

    Regards,
    Mario/Alpinolo
  • AlpinoloAlpinolo Community Manager Posts: 37
    Hey guys,

    We are very sorry about the longer outage and we hope you are enjoying the game again. Due to that, we would like to give out 10000 gems to all the affected players on the DE1 server. :)

    Regards,
    Mario/Alpinolo
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