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players can't log in

a number of my players can't log in to their accounts.  the latest is andrews12.  another one of my players got it fixed.  what is the problem.  this is on us server 1


  • Saimaidar (US1)Saimaidar (US1) Member Posts: 421
    This might explain why many of the long term members of my alliance have not been online for several weeks.
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